PRIVACY POLICY/GDPR & DISCLAIMER © 2020 Surtees Plumbing & Heating Limited



Surtees Plumbing & Heating Limited take the protection of your personal information very seriously and we have controls in place to ensure that the information you entrust to us will be held securely and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018). Surtees Plumbing & Heating Limited ("we" "our" or "us") processes personal data of a number of different categories of individuals where we are the Data Controller. This information is provided to individuals whose data we process ("you" or "your") to comply with our obligations under Articles 13 and 14 of the GDPR. This policy sets out the information you need to know to understand how we will process and protect your information.


  • What we collect
  • We may collect the following information:
  • your name
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys and/or offers
  • What we do with the information we gather
  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal secure record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe from this at any time.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.






Surtees Plumbing & Heating Limited is committed to protecting your privacy and as such have adopted this policy. This Privacy Policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this policy. Please note that by visiting and using this website, you are accepting the practices described in the below guidelines.


Information that is gathered


Every computer connected to the Internet is provided with a domain name (e.g. and an IP Address (e.g. When a visitor requests a page from within the Surtees Plumbing & Heating Limited website, our servers automatically identify and log the HTTP request that is made to our web server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:


The IP Address of the Site that may have referred you.

Your IP Address of the web page that you may have linked to us from, if any.

The 'Product Identifier' for version and make of browser (e.g. Internet Explorer 7)

The Operating System platform that you may be running (e.g. Windows or Macintosh)

Search words or terms that are passed from a Search Engine (e.g. Google, MSN, or Yahoo)


There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every web server on the Internet today.


The purpose for this information is two-fold. It’s advantageous to examine visitor traffic, to make sure we are as compatible as possible with the multitude browsers and operating systems that visit our site. Additionally every business wants to generate greater amounts of visitor traffic to their sites. So by analyzing visitor patterns (analytics), referring URLs and search engine search terms used to find us, we can strategically enhance our exposure on the Internet.




A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Other information requested


We maintain a strict “No Spam” policy which means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party without your consent. If you are a member of our mailing list, you will be contacted with announcements, news, portfolio additions, and new products or services. You have the option of “unsubscribing” from our mailing list at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of the Surtees Plumbing & Heating Limited, you will be required to provide specific information that will be routed to the appropriate contact within Surtees Plumbing & Heating Limited.




Surtees Plumbing & Heating Limited will disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to:


Conform to the edicts of the law or comply with a legal process served on Web Visible Tradesman .


Protect and defend the rights or property of Surtees Plumbing & Heating Limited, or visitors to us.


Identify persons who may be violating the law, the legal notice, or the rights of third parties.


Cooperate with the investigations of purported unlawful activities.


Surtees Plumbing & Heating Limited uses reasonable precautions to keep the information disclosed to us secure. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Surtees Plumbing & Heating Limited also provides “links” to a wide variety of other web sites on the Internet. We are not responsible for their privacy policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their privacy policy.



Any changes to this Policy will be posted on this page.

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Head Office:

Surtees Plumbing & Heating Ltd

8 Vulcan Court

Vulcan way

Sandhurst, Berkshire

GU47 9DB


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     0800 044 5006

     Office Opening Hours: Mon - Fri 8:00 am – 5:00 pm

Out Of Hours Call Out Mob: 07833 393 493

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